Inbox full of questions. Drafted replies out.
Your team answers the same handful of questions every week, while customers sit waiting. We draft the reply the moment the email lands, so answers go out faster and people feel looked after.
▶ Skip to see it runThe problem
The same questions, week after week.
Most of a support inbox is the same handful of questions, asked again and again, that the business's own docs already answer. Someone reads each one, finds the answer, and retypes it. It eats 2 to 4 hours a day, and customers wait in the meantime.
Why it hurt
Slow support costs more than time.
Your team spends hours typing answers that already sit, word for word, in your own help docs.
Every email joins a queue. The busier you get, the longer people wait, and the less looked-after they feel.
Rushed, copy-pasted replies vary in tone and accuracy depending on who happens to be clearing the inbox.
The solution
One agent, reading every message.
We built an agent that reads every new message, works out what it's about, searches the knowledge base, and drafts a reply in the business's own voice, ready for a one-click send. Anything it's unsure about is escalated to a human, with the sources attached.
Customers get an accurate answer in minutes, not days. The team just reviews and sends, and the inbox stops being a chore.
Live demo
See it run for yourself.
Watch a support thread come in and a grounded reply come back: the agent classifies the intent, searches the knowledge base, and drafts the response, flagging anything it's unsure about.
Sample data. We use a fabricated support thread here to show the pipeline; real customer emails are never published.
Before & after
Same questions. A happier inbox.
- ✕2 to 4 hours a day clearing the inbox
- ✕Customers wait hours, sometimes days
- ✕The same questions answered over and over
- ✕Tone and accuracy vary by who replies
- ✕Support can't scale without more hires
- ✓A reply drafted the moment an email lands
- ✓Customers answered in minutes, not days
- ✓Repeat questions handled automatically
- ✓On-brand, grounded in your own docs
- ✓Volume climbs, the hours don't
The headline
of repeat replies handed back to the team, and customers answered in minutes instead of days. Faster support, happier customers, the same size team.
More automations we've built
Every client's weekly reporting built straight into Asana, handing 30 to 40 hours a week back to the team.
Read the case study →Branded proposals and decks generated from a call transcript or outline, instead of built slide by slide.
Read the case study →Faster answers, happier customers. Let's talk.
An introduction to learn about your business and see how much of your inbox could answer itself, well.